According to VGC, the Customer Care team of GameStop has responded to the incident. In the statement, GameStop claims it fixed the issue “the same day it took place”. More importantly, it says the test data was “not actual customer data.” However, upon further investigation by owner and editor at VGC, Andy Robinson, he found otherwise, saying: If this isn’t a failed attempt at washing its hands of any responsibility, we don’t know what is. GameStop hasn’t explained what it was testing and why it’s using real customer info, only to then deny it. What’s worse is GameStop chose the busiest days to test out the feature, both Black Friday and Cyber Monday as well as the two days in between both holidays are widely considered a shopper’s dream. GameStop hasn’t publicly addressed the issue either. If its intent was to keep the incident under wraps, then it should’ve told the truth. Gamers get to the bottom of things quickly. If proven guilty, GameStop faces yet another potential lawsuit after being on the wrong end of one for alleged violations of the California Invasion of Privacy Act.
